Debt collection -- Attempts to collect debt not owed -- Complaint #5996931
Complaint Overview
Complaint ID: 5996931
Company: Heartland Resolution Group, LLC
Product: Debt collection
Sub-Product: Medical debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was paid
State: Missouri
ZIP Code: 640XX
Date Received: 2022-09-19T12:00:00-05:00
Date Sent to Company: 2022-09-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX I received a call from XXXX XXXX from Heartland Resolution Group. Says I owe {$48.00}, but they are willing to settle for {$12.00}. Date of incident is XXXX. From XXXX XXXX XXXX. On this date I was the victim of a rear end automobile accident. The other drivers insurance- XXXX XXXX my insurance XXXX XXXX paid all these claims. XXXX said the original bill was {$1100.00} & the adjusted payment was {$1100.00}. And I owe the balance. Due to its age, they will settle for {$12.00}. I let him know I'm no responsible for the bill. And the fact there was an adjusted amount, usually between companies, they negotiate the amount owed & payment was made & accepted. A company doesn't negotiate amount owed with insurance them go after the patient for rest, especially when the insurance company is 100 % responsible for all medical bills. I asked for a hard copy of bill owed to get nothing. XXXX won't speak to me because I'm represented by counsel. I di not plan to give my credit card info over the phone. And the rep said that even due to its age, it's almost going to fall off. I responded, if you are willing to reduce {$48.00} to {$12.00}. How bout you just zero this out. I do not owe & have no plans to pay. I pay bills I'm responsible for & that's it.
Frequently Asked Questions
What is Complaint #5996931 about?
Complaint #5996931 was filed against Heartland Resolution Group, LLC regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2022-09-19T12:00:00-05:00.
How did Heartland Resolution Group, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Heartland Resolution Group, LLC?
Yes, visit the Heartland Resolution Group, LLC company profile at readthecomplaint.com/company/heartland-resolution-group-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.