Checking or savings account -- Managing an account -- Complaint #5996897
Complaint Overview
Complaint ID: 5996897
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Connecticut
ZIP Code: XXXXX
Date Received: 2022-09-19T12:00:00-05:00
Date Sent to Company: 2022-09-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
complainant filed dispute because a phone ordered from the XXXX XXXX XXXX XXXX XXXX XXXX in XX/XX/XXXX never arrived. Capital one just decided the complaint in favor of Store even though the store 's own XXXX tracking number shows it was never received by me. On XX/XX/XXXX dispute department sent me an email asking me to respond to a letter attached to the email but no letter was attached. Dispute department then denied the dispute when there is no way I received this item. It needs to be re-checked. Moreover, the receipt from the store shows that one part of the order was cancelled and the other part returned. I am attaching tracking number, receipt that shows canceled or returned and the email sent XX/XX/XXXX that has no attachments for me to respond to. It's not clear that Capital One has any evidence from merchant and they had all of this from me.
Frequently Asked Questions
What is Complaint #5996897 about?
Complaint #5996897 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-09-19T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.