Mortgage -- Trouble during payment process -- Complaint #5996716
Complaint Overview
Complaint ID: 5996716
Company: Crosscountry Mortgage LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: California
ZIP Code: 945XX
Date Received: 2022-09-19T12:00:00-05:00
Date Sent to Company: 2022-09-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
XXXX XXXX, XXXX. Founder, President and CEO Cross Country Mortgage XXXX XXXX XXXX XXXX, Ohio XXXX XX/XX/2022 Re : Cross Country Loan Number XXXX Dear Sir- Please find enclosed approximately 40 pages of documentation that we have provided to your company in order to release our balance of {$7800.00} in insurance payments to us for the repair of flooding to our home. We have attempted to collect this amount from your company on multiple occasions since last May. We have continued to address newly generated information requests as they seem to occur to your Loss Draft department. I did not include the documentation we generated for your assigned appraiser who opted to take our pictures in lieu of visiting the residence. As of XX/XX/XXXX, your Loss Draft department has not refunded our money and can not tell us what additional information needs to be provided. Rather, she told us we have insufficient documentation but without any explanation as to what that means. Instead, she transferred me to her supervisor for whom I left a voicemail. Consistent with your poor service, I have not received a return call. We purchased our loan through XXXX. Typically I think XXXX does a good job of connecting its members with reputable vendors. In this case, I am copying XXXX so that they are aware of your poor performance. I would like a response with ALL your documentation needs, Stop kicking the can down the road while sitting on my money. Sincerely, XXXX and XXXX XXXX XXXX # XXXX Cc : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, WA XXXX Consumer Financial Protection Bureau ( via online complaint form ) XXXX XXXX XXXX ( via online complaint form ) California Department of Financial Protection and Innovation ( via online compliant form )
Frequently Asked Questions
What is Complaint #5996716 about?
Complaint #5996716 was filed against Crosscountry Mortgage LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-09-19T12:00:00-05:00.
How did Crosscountry Mortgage LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Crosscountry Mortgage LLC?
Yes, visit the Crosscountry Mortgage LLC company profile at readthecomplaint.com/company/crosscountry-mortgage-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.