Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5996549
Complaint Overview
Complaint ID: 5996549
Company: Barclays Bank Delaware
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Pennsylvania
ZIP Code: 19607
Date Received: 2022-09-19T12:00:00-05:00
Date Sent to Company: 2022-10-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I added an authorized user to my account on XX/XX/2022. Because I monitored the spending by spending by getting emails Sent to me letting me know when a purchase was made this was made unfortunately the company did not have where they can send me text alerts. I called on XX/XX/XXXX spoke to an agent requested that my credit limit from {$1000.00} Be decrease to {$500.00} she stated that I needed to bring the balance under that to decrease I did exactly what was told had my account decreased and advised for no authorization for any credit increases. On XX/XX/XXXX the authorized user had rented a car from XXXX they held {$520.00} at that time. On XX/XX/XXXX I also locked the authorized user 's card so he could no longer make any purchases. When I paid off the balance of {$490.00} to bring my card balance to XXXX On XXXX the XXXX. I was told by XXXX from XX/XX/XXXX they requested a {$130.00} they were declined from XX/XX/XXXX until XXXX the XXXX after that on XXXX the XXXX XXXX XXXX pay them XXXX How did that happen I only had a {$500.00} credit limit that is 7 times over the allowed amount. I need this resolved. No one can explain why they paid them that after declining them a XXXX on up till you get to XXXX and then you pay them and please help
Frequently Asked Questions
What is Complaint #5996549 about?
Complaint #5996549 was filed against Barclays Bank Delaware regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-09-19T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.