Student loan -- Dealing with your lender or servicer -- Complaint #5993094
Complaint Overview
Complaint ID: 5993094
Company: Navient Solutions, LLC.
Product: Student loan
Sub-Product: Private student loan
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Pennsylvania
ZIP Code: 19143
Date Received: 2022-09-18T12:00:00-05:00
Date Sent to Company: 2022-09-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I took out a private student loan from Sallie Mae in XXXX. I fell behind on payments upon graduation and due to the company 's unforgiving practices and high interest rates, my account was reported as a " charged off '' account in XX/XX/XXXX. While I made consistent payments as soon as I found employment, I went back to school for three years and could no longer make payments as I had no income. In the meantime, Sallie Mae turned into Navient. Navient then sent my account to various collection agencies for further collection. I am now in the process of negotiating a settlement so that I can resolve this matter. However, it has come to my attention that the collection agencies and/or Navient are engaging in deceptive practices regarding collection of this debt. On XX/XX/XXXX, my co-signer on the original loan received a settlement offer letter from the collection agency XXXX XXXX XXXX XXXX XXXX The letter stated that XXXX XXXX XXXX 's client ( i.e., Navient ) was willing to accept {$1900.00} of the outstanding {$4700.00}, in order to fully settle the debt. The letter also stated that the settlement offer would be open for 30 days from the date of the letter ( it was dated XX/XX/XXXX ). Since receipt of this letter, I had been in touch with both XXXX XXXX XXXX XXXX and Navient regarding resolution of this matter and was prepared to make payment towards this settlement amount in the immediate future. However, on XX/XX/XXXX, my co-signer received another letter from a completely different collection agency called XXXX XXXX XXXX XXXX XXXX, stating again that the full {$4700.00} balance was due. There are several issues with this latest letter : 1 ) This is the first time we have heard of XXXX XXXX XXXX XXXX XXXX and it appears that they are attempting to collect on the same debt twice. 2 ) This letter was sent within the 30-day window we had received from XXXX XXXX XXXX XXXX to accept the settlement. We were about to send a check to XXXX XXXX XXXX XXXX to settle this, but now are receiving conflicting information that the full balance is due to an entirely different agency. The settlement offer was legally binding and to be held open for 30 days, so this new letter is not only contradictory but also violates the terms of that settlement offer letter. In conclusion, I believe that Navient, XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX are all engaging in unfair and deceptive debt collection practices. They are misrepresenting the total balance due, attempting to collect on the same debt twice and presenting conflicting information regarding legally binding settlement offersputting my cosigner and I in danger of paying more than what is actually owed on the account.
Frequently Asked Questions
What is Complaint #5993094 about?
Complaint #5993094 was filed against Navient Solutions, LLC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2022-09-18T12:00:00-05:00.
How did Navient Solutions, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Navient Solutions, LLC.?
Yes, visit the Navient Solutions, LLC. company profile at readthecomplaint.com/company/navient-solutions-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.