Credit reporting, credit repair services, or other personal consumer reports -- Incorrect information on your report -- Complaint #5991611
Complaint Overview
Complaint ID: 5991611
Company: Truist Financial Corporation
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Florida
ZIP Code: 34638
Date Received: 2022-09-17T12:00:00-05:00
Date Sent to Company: 2022-09-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I had a home improvement loan with Service Finance opened in XX/XX/XXXX. The loan was for solar panels that never worked. The installing company went out of business shortly after the panels were installed. I ran into some financial difficulties and missed two payments. My last payment was XX/XX/XXXX. I missed payments in XX/XX/XXXX and XX/XX/XXXX. My account was reported as charged off by Service Finance in XX/XX/XXXX. XX/XX/XXXX I paid the loan off in full. My account was listed with the credit bureaus as charged off. When I paid the full amount I owed of {$14000.00} in XX/XX/XXXX the status was not updated to reflect it was paid in full. It does show a XXXX balance but still has charge off as the status. I have called Service Finance several times in an attempt to get the account status updated. Each representative I speak to tells me it is not possible to update the status. I am currently trying to purchase a home and the status of this account, since it is a home improvement loan is preventing me from qualifying for the mortgage. I do not expect the late payments to be erased, but the refusal of Service Finance to update this account is causing my family undue harm.
Frequently Asked Questions
What is Complaint #5991611 about?
Complaint #5991611 was filed against Truist Financial Corporation regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2022-09-17T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.