Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5991483
Complaint Overview
Complaint ID: 5991483
Company: Barclays Bank Delaware
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Oregon
ZIP Code: 97603
Date Received: 2022-09-17T12:00:00-05:00
Date Sent to Company: 2022-09-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Barclays Credit Card Fax : XXXX RE : XX/XX/2022 XXXX. XXXX Dispute charge on XX/XX/2022 for XXXX XXXX Let me start this conversation by letting you know that this is the worst credit card I have ever owned ; your customer service is terrible, and your dispute department is no better. Once my attorney fixes this mess up with this timeshare, I will close my account and let Wyndham know how I am treated by a credit card they endorse. This charge was not an authorized charge. This card was only supposed to be used if we defaulted on a payment. So, I am saying this was a fraud charge since we signed up on XX/XX/XXXX, and they charged my card as if I defaulted on the loan. XXXX XXXX did not notify me that this charge would be billed. We are in the process of sewing this company for fraudulent statements and misleading statements. So, as you can see, if we purchased a timeshare, even if it is fraudulent, on XX/XX/2022, this card should have only been billed if there was a default on loan, and we didnt even get home on XX/XX/2022. So, to refinance with a local bank, how can we be in default? These are not the only thing they have lied about and done that was unethical ; therefore, we got an attorney in XXXX to fight this company. I am not sure how clearly ; I can be with you when they do not give you copies of what you signed at the time of purchase until you get back to the states ; we ask for a copy of what we signed at the time we were in XXXX. As you can see, this is a hot mess being taken advantage of when you are out of the country, and now, we must fight them from the United States. I am unsure how to say it to make you understand that this card was not authorized. XXXX XXXX fraudulently did it. Therefore, we have an attorney fighting this company. I have already reported this company to several different international companies. Plus, I have warned everyone on XXXX, I will not stop until I get them for everything ; they have put my husband and me through. My stress level is very high, so I would appreciate it if you would work for your customers, not the merchants isnt the first problem I had with your credit card when it comes to disputes. There is a big difference between XXXX and XXXX I have asked to speak to a manager and havent talked to one yet. Let me know if you have any questions. In this case, it needs to reopen. I will not play with your credit card much longer ; you are a big part of the stress. Thank you XXXX We have hired two attorneys, one in the U.S.A. and one in XXXX, to fight this fraudulent purchase court case is scheduled for XXXX in XXXX, Case Number XXXX They will not dispute my account since they do the billing for XXXX XXXX XXXX which it s unethical.
Frequently Asked Questions
What is Complaint #5991483 about?
Complaint #5991483 was filed against Barclays Bank Delaware regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-09-17T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.