Checking or savings account -- Managing an account -- Complaint #5990478
Complaint Overview
Complaint ID: 5990478
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Cashing a check
State: West Virginia
ZIP Code: 264XX
Date Received: 2022-09-16T12:00:00-05:00
Date Sent to Company: 2022-09-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/2022 I tried to cash a check at Truist Bank in XXXX, XXXX. It was made out to myself and my mother XXXX XXXX for services we did not use ( oil changes refund that was financed in with the car ). The lender company, XXXX issued a refund check in both our names. The bank is refusing to deposit in to my checking account.
Frequently Asked Questions
What is Complaint #5990478 about?
Complaint #5990478 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-09-16T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.