Checking or savings account -- Managing an account -- Complaint #5989748
Complaint Overview
Complaint ID: 5989748
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Maryland
ZIP Code: 20770
Date Received: 2022-09-16T12:00:00-05:00
Date Sent to Company: 2022-09-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I received a text from SunTrust Bank stating my debit card was locked due to suspicious activityI called right away to find out why my card was locked. I informed the representative that I have not used my debit card since late XXXX XXXX, XXXX. I was asked about transaction form XXXX starting XX/XX/XXXX until XX/XX/XXXX. The total amount stolen from my account was {$14000.00}. I received a letter from SunTrust Bank now Truist Bank Fraud Assistance Center on XX/XX/XXXX asking me to assist in the investigation of unauthorized charges by completing their Affidavit of Fraud. Per their request, on XX/XX/XXXX I returned via email the completed Affidavit of Fraud hoping SunTrust ( Truist ) would restore any funds fraudulently removed from my account. On XX/XX/XXXX, I received a letter of denial of such affidavit because they determined that no error occurred. The letter also indicated I have the right to request a copy of any documents used in their decision of my claim. I called SunTrust ( Truist Bank ) to request the documents and I was told I would receive the documents within 7- 10 days. To date, I have not received requested documentation. Im very disappointed in the way SunTrust ( Truist ) has handled this situation and their lack of satisfactory customer service. SunTrust ( Truist ) refuses to give me ANY documentation about their investigation regarding my account or made any effort to restore any funds taken from my account without my authorization. Instead, they continued to charge my account overdraft fees. I received two letters dated XX/XX/XXXX and XX/XX/XXXX from Truist to inform me that my account is closed and I need to pay overdraft fess of {$1000.00} plus a {$30.00} charge-off fee. On XX/XX/XXXX, I sent a letter certified mail to ensure deliverability disputing unauthorized charges and requesting SunTrust ( Truist ) provide me their investigative procedure ( Method of Verification ). On XX/XX/XXXX, at XXXXXXXX XXXX, a package return notice was generated. On XX/XX/XXXX, I sent Truist Bank Recovery Department a letter certified mail to ensure deliverability requesting documents used in my previous fraud claim. On XX/XX/XXXX, at XXXX XXXX. the letter was delivered and the thirty ( 30 ) days to respond with the Method of Verification began. As of XX/XX/XXXX, the 30-day grace period given to respond to my request expired without a response. SunTrust ( Truist ) is in violation of the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq. by not responding within the required timeframe as outlined. On XX/XX/XXXX, I filed an Identity Theft report with the Federal Trade Commission and sent Truist Bank Recovery Department a letter certified mail to ensure deliverability requesting restoration of any unauthorized funds withdrawn from my account. On XX/XX/XXXX, at XXXXXXXX XXXX the letter was delivered and the thirty ( 30 ) days to respond began. As of XX/XX/XXXX, the 30-day grace period given to respond to my request expired without a response. Once again, SunTrust ( Truist ) is in violation of the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq. by not responding within the required timeframe as outline.
Frequently Asked Questions
What is Complaint #5989748 about?
Complaint #5989748 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-09-16T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.