Mortgage -- Closing on a mortgage -- Complaint #5988790
Complaint Overview
Complaint ID: 5988790
Company: Brightfunders, LLC
Product: Mortgage
Sub-Product: Home equity loan or line of credit (HELOC)
Issue: Closing on a mortgage
State: Ohio
ZIP Code: 43214
Date Received: 2022-09-17T12:00:00-05:00
Date Sent to Company: 2022-10-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Initial contact was made on XX/XX/2022 with XXXX XXXX Had shopped around for HELOCs and different minimum requirements and closing dates. Proceeded with lower.com because was told could close within 30 days when other companies notified us it would be 45-60. After 45 days attempted to reach loan officer via email and voicemail and did not receive returned call or email for 2 weeks after I left a voicemail for management. That is when we were notified it would be 120 days likely to close. No one contacted us back until they needed a few more things to finalize loan. We were then contacted to set up closing. None of the settlement documents were provided to us nor a loan amortization schedule prior to closing. At closing we were presented with a loan including closing costs that were not previously discussed. We were not provided current rates that were applicable. There was a daily interest rate of $ XXXX with no breakdown or explanation of charges. We have refused to sign closing due to failures in communication during process that we feel would have prompted us to withdraw application sooner. I have all communication in writing.
Frequently Asked Questions
What is Complaint #5988790 about?
Complaint #5988790 was filed against Brightfunders, LLC regarding Mortgage specifically about Closing on a mortgage. It was received by the CFPB on 2022-09-17T12:00:00-05:00.
How did Brightfunders, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Brightfunders, LLC?
Yes, visit the Brightfunders, LLC company profile at readthecomplaint.com/company/brightfunders-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.