Debt collection -- Attempts to collect debt not owed -- Complaint #5987317
Complaint Overview
Complaint ID: 5987317
Company: Rent Recovery Solutions
Product: Debt collection
Sub-Product: Other debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft
State: Arkansas
ZIP Code: 72034
Date Received: 2022-09-15T12:00:00-05:00
Date Sent to Company: 2022-09-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received an alert through my identity monitoring service about debt with Rent Recovery Solutions for an apartment lease in XXXX for XXXX. I have never lived in XXXX I have lived at the same address in XXXX since XXXX. My monitoring service reported the fraud in XX/XX/XXXX. I also reported it to the XXXX XXXX apartment complex. When I reported the debt was fraudulent, they hung up on me. On XX/XX/XXXX, a fraud packet was sent to Rent Recovery via fax and again via certified mail which they signed for. The package included an ID Theft Affidavit, proof of Id, police report information, proof of my residence, etc. I have lived at the same address since XXXX in XXXX. I also included a Power of Attorney for my Fraud Resolution case manager XXXX XXXX. We have left several messages for rent recovery to discuss the account and make sure no further documentation was needed. Rent Recovery Solutions has failed to return any calls and has not confirmed receipt of the package or that the account is under investigation.
Frequently Asked Questions
What is Complaint #5987317 about?
Complaint #5987317 was filed against Rent Recovery Solutions regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2022-09-15T12:00:00-05:00.
How did Rent Recovery Solutions respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Rent Recovery Solutions?
Yes, visit the Rent Recovery Solutions company profile at readthecomplaint.com/company/rent-recovery-solutions to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.