Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5983666
Complaint Overview
Complaint ID: 5983666
Company: Vystar Credit Union
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Florida
ZIP Code: 320XX
Date Received: 2022-09-14T12:00:00-05:00
Date Sent to Company: 2022-09-20T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Vystar Credit Union : I found fraud charges on my credit card. I reported it immediately. It has been months since reporting. They canceled the card right away and sent me a new one. They took off one charge. They put the fraud charge on my new card! Now Ive received late charge notices! I do owe {$44.00} in legitimate charges. I was advised to make a minimum payment to prevent this going to collections!! So I paid {$37.00} as requested. I have to add there has now been a fraud charge on my debit card with the same institution. They have canceled that card. Off to their mysterious FRAUD department. I have escalated this as far as I can to no avail.
Frequently Asked Questions
What is Complaint #5983666 about?
Complaint #5983666 was filed against Vystar Credit Union regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-09-14T12:00:00-05:00.
How did Vystar Credit Union respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Vystar Credit Union?
Yes, visit the Vystar Credit Union company profile at readthecomplaint.com/company/vystar-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.