Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5979660
Complaint Overview
Complaint ID: 5979660
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Fraud or scam
State: Massachusetts
ZIP Code: 017XX
Date Received: 2022-09-13T12:00:00-05:00
Date Sent to Company: 2022-09-13T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I filed a dispute on XX/XX/2022 with Paypal for transaction ( ID XXXX ) from a Paypal account linked to email ( XXXX ) in the amount of XXXX ( XXXX in USD ) to a Paypal account under name : XXXX XXXX XXXX my XXXX son made a transaction that I did not authorize to a fraudulent offer on the internet. When my son did not get what he wanted to purchase, he reached me and I filed a claim with Paypal, worned an account under XXXX XXXX holder that he is not my family member of a friend, he scammed a child and if he will not return the amount I will continue to ask authorities to run the investigation. After 7 days of waiting from Paypal I got a denial email that a transfer was authorized. What should I do and whom should I contact further on? It is a fraudulent activity of a Paypal account user, and I did not authorize this purchase. Paypal representative, who issued a denial letter, can not speak for me ( if I authorized it or not ). Thus, this person was not properly trained to identify fraudulent and unauthorized activity on the account. I do not have anyone in XXXX and never sent any money to XXXX previously to this fraudulent person previously. In this case I consider Paypal supporting scammers and fraudulent account users in XXXX who target kids on XXXX platform to scam their parents ' PayPal accounts. I want to escalate this case to an official investigation on PayPal financial services to a manager level for : 1.Review and close scammers ' accounts that are targeting children ; 2. Act in a proper timeframe for report of scammers 3. Refund the amount I was asking. Kind regards, XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #5979660 about?
Complaint #5979660 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-09-13T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.