Credit card or prepaid card -- Advertising and marketing, including promotional offers -- Complaint #5975023
Complaint Overview
Complaint ID: 5975023
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: Alabama
ZIP Code: XXXXX
Date Received: 2022-09-12T12:00:00-05:00
Date Sent to Company: 2022-10-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I submitted an application for a secured credit card with Capital One because XXXX XXXX said that my chances were excellent however I when I completed the application it had redirected to a regular credit card and I was denied and a hard pool was done on my credit file and there was not supposed to be one. XXXX XXXX used misleading information and this whole thing is just XXXX
Frequently Asked Questions
What is Complaint #5975023 about?
Complaint #5975023 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2022-09-12T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.