Checking or savings account -- Closing an account -- Complaint #5974496
Complaint Overview
Complaint ID: 5974496
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Savings account
Issue: Closing an account
Sub-Issue: Company closed your account
State: California
ZIP Code: 95209
Date Received: 2022-09-12T12:00:00-05:00
Date Sent to Company: 2022-09-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened my savings account with Wells Fargo in XXXX and have used it since. I moved to XXXX in XXXX, but left the account open to use on my trips to the US, with the intention to have it for when we retire and come back to the US. On XX/XX/XXXX I went into a Wells Fargo branch to make a deposit. They informed me that the account was due to be closed, since I have a foreign address. Since I have a permanent address in the US, this should have been easy, but they would not let me change the address. Finally on XX/XX/XXXX I updated my account with my US address. I call their Customer Service to make sure that the account was now fine and that it would not be closed. Shortly afterwards we received a letter asking for a W-8BEN, since my husband is a foreign national. We filled this in and sent it back the end of XXXX. Wtihout notification they closed out account on XX/XX/XXXX. This has caused us major problems, with my husband due to retire in the near future, since we need an account to prepare for our move back. I registered a complaint with Wells Fargo on XX/XX/XXXX. The case no. is XXXX. They said they needed approx. 12 working days to respond. I have not heard anything back from then. On XX/XX/XXXX Wells Fargo wrote again requesting for the Form W-8BEN even though they closed out the account.
Frequently Asked Questions
What is Complaint #5974496 about?
Complaint #5974496 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-09-12T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.