Credit reporting, credit repair services, or other personal consumer reports -- Confusing or misleading advertising or marketing -- Complaint #5974080
Complaint Overview
Complaint ID: 5974080
Company: Experian Information Solutions INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit repair services
Issue: Confusing or misleading advertising or marketing
State: New York
ZIP Code: 11207
Date Received: 2022-09-12T12:00:00-05:00
Date Sent to Company: 2022-09-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have an account with Experian to check my credit score this is the site : https : //usa.experian.com/login/index I check my credit score pay the monthly fee and call over the phone to cancel my account. I was not able to cancel the account in their website there were not option to do it. They said yes my account was cancel. I paid all my debts in full and i notice that my credit score was not improve it i went and check my credit report in a free gov website. and i find out that what it was affecting my credit the most was a charge of almost {$300.00} by Experian they had never cancel my subscription adn keep charging me for almost 2 years.
Frequently Asked Questions
What is Complaint #5974080 about?
Complaint #5974080 was filed against Experian Information Solutions INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Confusing or misleading advertising or marketing. It was received by the CFPB on 2022-09-12T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.