Credit card or prepaid card -- Advertising and marketing, including promotional offers -- Complaint #5970471
Complaint Overview
Complaint ID: 5970471
Company: American Express Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Confusing or misleading advertising about the credit card
State: Mississippi
ZIP Code: 395XX
Date Received: 2022-09-11T12:00:00-05:00
Date Sent to Company: 2022-09-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/22 I was notified via email with the following message.. " Hi XXXX, Your company was recently submitted by XXXX XXXX XXXX as a 'XXXX XXXX XXXX ' referral to American Express XXXX Schedule an appointment with me at your convenience to discuss how American Express can help move your business forward. I'm looking forward to our chat. Thanks! XXXX XXXX '' I received a phone call from this person stating we " had a scheduled appointment. '' which we did not. I was told I qualified for their American Express Business Credit Card. I was excited because I had just joined the XXXX XXXX XXXX to help improve my credit score which is not good. " XXXX '' went through all the steps of the card process as if I were approved. Then transferred me to someone else that let me know they ran my credit report and I was denied. I asked for this inquiry to be removed from the credit report because I did not give anyone authority to run a credit report. I was told I would have to call the credit reporting agency because they could not take it off. This has further damaged my credit report from the last two credit card scammers who did this to me and lowered my score.
Frequently Asked Questions
What is Complaint #5970471 about?
Complaint #5970471 was filed against American Express Company regarding Credit card or prepaid card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2022-09-11T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.