Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5969525
Complaint Overview
Complaint ID: 5969525
Company: Home Bancshares, INC.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Florida
ZIP Code: 330XX
Date Received: 2022-09-10T12:00:00-05:00
Date Sent to Company: 2022-09-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
1. ) I log into my account on XX/XX/2022 @ or around XXXX XXXX and notice a charge of {$99.00} related to a purchase i never made nor authorized. I have no clue whatsoever this purchase is about. 2. ) The specific details of the purchase include : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$99.00} Debit Authorization 3. ) There is no way to address concerns with a transaction via the internet account access provided by the bank. On top of this, this mishap occurs over the weekend and there is no one available to address the matter.
Frequently Asked Questions
What is Complaint #5969525 about?
Complaint #5969525 was filed against Home Bancshares, INC. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-09-10T12:00:00-05:00.
How did Home Bancshares, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Home Bancshares, INC.?
Yes, visit the Home Bancshares, INC. company profile at readthecomplaint.com/company/home-bancshares-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.