Checking or savings account -- Managing an account -- Complaint #5968761
Complaint Overview
Complaint ID: 5968761
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Florida
ZIP Code: 33309
Date Received: 2022-09-10T12:00:00-05:00
Date Sent to Company: 2022-09-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
{$200.00} was withdrawn from my account on XX/XX/2022 ( XXXX ) at Truist ( formally BB & T ). My name was on my mother-in-laws account ( I thought for emergency purposes only ). My mother-in-law died on XX/XX/2022. I never had her debit cards or withdrew money from her account. After she died someone used her debit card all over the place according to the bank statement given to me by the bank. I never did. I went the bank and spoke to rep, XXXX XXXX who said I could help my case to get a police report, I submitted a police report number to the bank ( via email ). When my mother-in-law died, I was in the XXXX My wife called the bank but was told she could do nothing. She also took the death certificate to the bank when it was BB & T. We went to the bank and was told it would be given to fraud unit. I called the fraud unit and lady said it was beyond her scope. I'm XXXX and I live off that small amount. I am trying to get my {$200.00} refunded to my account. I never used account XXXX.
Frequently Asked Questions
What is Complaint #5968761 about?
Complaint #5968761 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-09-10T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.