Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #5968163
Complaint Overview
Complaint ID: 5968163
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Ohio
ZIP Code: 43081
Date Received: 2022-09-10T12:00:00-05:00
Date Sent to Company: 2022-09-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I bank with Chime and I had an scammer whom took My money {$2100.00} He first took {$100.00} and then proceeded to take another {$2000.00} transaction. He was texting me and acting as an chime representative. He told Me he had to put a freeze on My account and not to log in for 5 days. After the 3rd day of me not logging in I noticed a charge to XXXX some sort of banking service and asked the scammer what was this attempt at a money transfer? He said he blocked that attempt and now for me to wait an extra two days. I knew at this point t he was an scammer so I called chime support and asked if this person was in fact chime support. They told Me they do not ever contact people through text and advised me that my phone had an app likely which the hackers could hack into my account. They said change your password and factory reset your phone which I did. Upon logging in I noticed the funds were all gone from My account. Chime says they will file a rebuttal which takes up to 45 days after I send them evidence in the denied dispute. I can not wait 45 days for my money so I thought I would contact you guys with evidence of the fraud that occurred so you could please help me.
Frequently Asked Questions
What is Complaint #5968163 about?
Complaint #5968163 was filed against Chime Financial INC regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-09-10T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.