Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5967817
Complaint Overview
Complaint ID: 5967817
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Florida
ZIP Code: 32210
Date Received: 2022-09-10T12:00:00-05:00
Date Sent to Company: 2022-09-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I observed an unknown and unauthorize transaction on my Capital One card ending for {$60.00}. The transaction took place at on XXXX at XXXX at " XXXX XXXX XXXX '' located at XXXX XXXX XXXX XXXX XXXX Fl XXXX. As soon as I became aware of the issue, I contracted Captial One. I also stopped by the store where the purchase was made and talked to the store owner. I discovered the store was not even open for customers during the time the charge was made, and the store owner had no receipts for the charge in question and I was able to view the store surveillance video for XX/XX/22 and XX/XX/22 and there was no transaction made by me and no receipts found for a {$60.00} transaction. The store owner even looked at the video surveillance and reported it directly to Captial One with my approval, the conversation was recorded by a Captial One Rep and they still would not provide me with a permanent credit for the charge that is in dispute. I also obtained a police report of the incident because I did make or authorize this transaction. I'm requesting a full credit of {$60.00}.
Frequently Asked Questions
What is Complaint #5967817 about?
Complaint #5967817 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-09-10T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.