Debt collection -- Communication tactics -- Complaint #5966943
Complaint Overview
Complaint ID: 5966943
Company: Navient Solutions, LLC.
Product: Debt collection
Sub-Product: Private student loan debt
Issue: Communication tactics
Sub-Issue: Frequent or repeated calls
State: Louisiana
ZIP Code: 704XX
Date Received: 2022-09-09T12:00:00-05:00
Date Sent to Company: 2022-09-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Navient has been repeatedly calling my personal cell phone several times a day, and occasionally late at night. In addition to repeatedly calling, on Tuesday XX/XX/2022 they deceptively contacted me through a third party, using a local phone number that was unfamiliar to me and that Navient has never used before ( The number used was XXXX ). When I answered the phone I was told by a woman that someone, on a different line wanted to talk to me about business between us. No name of the person or company or nature of the business was disclosed prior to being transferred to the other line. When I was connected, a person identified themselves and that they were with Navient trying to collect a debt. These practices by Navient are abusive and deceptive, but this seems to be par for the course with them. Also in light of recent lawsuits against them, I am beginning to think that my first complaint against them was valid and that they are illegally trying to collect a debt that was discharged in bankruptcy, as they have done with other people as well. Navient was not present for the bankruptcy hearing to object to my debt being XXXX and nothing was mentioned by the court that they would object.
Frequently Asked Questions
What is Complaint #5966943 about?
Complaint #5966943 was filed against Navient Solutions, LLC. regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2022-09-09T12:00:00-05:00.
How did Navient Solutions, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Navient Solutions, LLC.?
Yes, visit the Navient Solutions, LLC. company profile at readthecomplaint.com/company/navient-solutions-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.