Debt collection -- Attempts to collect debt not owed -- Complaint #5963641
Complaint Overview
Complaint ID: 5963641
Company: Frost-Arnett Company
Product: Debt collection
Sub-Product: Medical debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was paid
State: Arizona
ZIP Code: 85304
Date Received: 2022-09-08T12:00:00-05:00
Date Sent to Company: 2022-09-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In late XXXX XXXX of XXXX. I received a notice of collection from Frost-Arnett Co XXXX The notice was regarding a medical bill from XXXX XXXX, in the amount of {$210.00}. I called Frost-Arnett in XXXX to resolve this debt. I was informed that my balance was no longer {$210.00} and it would only be {$100.00} to resolve this, since Frost-Arnett took over the debt from XXXX XXXX XXXX I was told that the payment could be made online, and was directed to do so at XXXX. I paid the balance of {$100.00} on XX/XX/XXXX, received a reference number for proof, and a balance of {$0.00} on the website. However, in late XXXX XXXX, Frost-Arnett still reported this balance to my credit report, resulting in a XXXX point drop in my score. I immediately disputed via my credit bureau. Upon speaking with representatives at Frost-Arnett, they admitted that some sort of misstep or mistake was made, and they released incorrect information to my credit report. Showing the debt still owed. I was told by Frost-Arnett that theyd become aware of the issue on XX/XX/XXXX and that it should take up to 30 days to remove the mistake from my credit report. 30 days is a long time when youre trying to find a home. I was given a control number and told that I could try to give this to the credit bureaus, In hopes that it will expedite the removal of their mistake on my credit report. Im contacting you for any further assistance that may be provided. Thank you in advance.
Frequently Asked Questions
What is Complaint #5963641 about?
Complaint #5963641 was filed against Frost-Arnett Company regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2022-09-08T12:00:00-05:00.
How did Frost-Arnett Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Frost-Arnett Company?
Yes, visit the Frost-Arnett Company company profile at readthecomplaint.com/company/frost-arnett-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.