Mortgage -- Trouble during payment process -- Complaint #5963454
Complaint Overview
Complaint ID: 5963454
Company: Freedom Mortgage Company
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Michigan
ZIP Code: 49548
Date Received: 2022-09-08T12:00:00-05:00
Date Sent to Company: 2022-09-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
I'm having an issue with a new mortgage company that took over my account beginning XX/XX/XXXX. I do have an escrow account. My property taxes were due on XX/XX/XXXX and they have not been paid yet. Also, my Summer property taxes have gone up {$930.00} this year. They haven't adjusted my mortgage payment to make up for the rise in my property taxes. I received a past due notice on my property taxes last week and called the company and they said they would look into it. I also sent messages to them on their webpage but when I called the city office yesterday they told me their still not paid. I don't know what to do to fix this problem. I already have a {$50.00} late penalty on mytaxe and that increases at the end of this month. I'm currently retired and lining on Social Scurity. The name of the Mortgage company is Freedom Morgage.
Frequently Asked Questions
What is Complaint #5963454 about?
Complaint #5963454 was filed against Freedom Mortgage Company regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-09-08T12:00:00-05:00.
How did Freedom Mortgage Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Freedom Mortgage Company?
Yes, visit the Freedom Mortgage Company company profile at readthecomplaint.com/company/freedom-mortgage-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.