Credit card or prepaid card -- Advertising and marketing, including promotional offers -- Complaint #5960188
Complaint Overview
Complaint ID: 5960188
Company: American Express Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: Florida
ZIP Code: 32207
Date Received: 2022-09-07T12:00:00-05:00
Date Sent to Company: 2022-09-07T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I initially applied for an AMEX XXXX XXXX Gold back in XX/XX/XXXX. The offer was cancelled according to Amex because I changed to an AMEX XXXXXXXX XXXX When I made the change back in XX/XX/XXXX over the phone the Rep. did not advise me that I was going to lose my credit card offer and there was no offer with the XXXX card. I had asked Amex to pull the call and listen to the conversation. They have not done so and have dismissed all of my inquiries into the matter since XX/XX/XXXX. During this period, I opened a personal Amex XXXX gold and when I filled the application on their website, I was told that I would not be eligible for the offer because I already had the offer in the business card. This of course did not make sense because they are two separate cards ( one business and one personal ). Now Amex is contending that I did not receive the offer on my personal card because of the business. However, a month ago after multiple calls an Amex Rep told me that I lost business card offer because I changed from business gold to platinum. If I lost the offer on the business side, why I am not eligible to get it on my personal card? I called again XX/XX/XXXX and was told by another Rep. that they are still investigating the matter. When I asked why is taking months from my first inquiry, she was not able to respond and disconnected the call. I need assistance to get to the bottom of the bait and switch tactics that Amex is employing with their credit cards.
Frequently Asked Questions
What is Complaint #5960188 about?
Complaint #5960188 was filed against American Express Company regarding Credit card or prepaid card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2022-09-07T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.