Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5959041
Complaint Overview
Complaint ID: 5959041
Company: PNC Bank N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Maryland
ZIP Code: 21206
Date Received: 2022-09-07T12:00:00-05:00
Date Sent to Company: 2022-09-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XXXX XXXX my phone was hacked and they went into several accounts and sent money to other people. I contacted Pnc and put in a report that my card was compromised. They sent a letter back saying they found the charges to be legit. I didnt make this transaction of {$2000.00}. This charge was made through XXXX who also refused to refund the money stolen.
Frequently Asked Questions
What is Complaint #5959041 about?
Complaint #5959041 was filed against PNC Bank N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-09-07T12:00:00-05:00.
How did PNC Bank N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against PNC Bank N.A.?
Yes, visit the PNC Bank N.A. company profile at readthecomplaint.com/company/pnc-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.