Checking or savings account -- Managing an account -- Complaint #5955680
Complaint Overview
Complaint ID: 5955680
Company: Everbank, National Association
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: Florida
ZIP Code: 33647
Date Received: 2022-09-06T12:00:00-05:00
Date Sent to Company: 2022-09-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I receive monthly retirement XXXX payments from TIAA acc Number : XXXX For XXXX they never sent a check-they deducted money from my XXXX even the check is marked not cashed My bank XXXX statement shows it was not received -I called them XXXX times and they promised to correct it ( cancel the missing check # XXXX for {$1500.00} ) and send a replacement check. I guess they stole my money Also I asked them in writing and also XXXX times by ph to change the sending address from my XXXX bank to my residence -they promised but never did-please
Frequently Asked Questions
What is Complaint #5955680 about?
Complaint #5955680 was filed against Everbank, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-09-06T12:00:00-05:00.
How did Everbank, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Everbank, National Association?
Yes, visit the Everbank, National Association company profile at readthecomplaint.com/company/everbank-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.