Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5948298
Complaint Overview
Complaint ID: 5948298
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: California
ZIP Code: 92677
Date Received: 2022-09-04T12:00:00-05:00
Date Sent to Company: 2022-09-04T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, an XXXX on XXXX, XXXX, messaged me saying her client wanted a portrait of me for {$2000.00}, and I would get 30 % of the money. She told me her client would email me the check, and I would have to deposit it and then transfer the rest of the money through XXXX. When I asked her why I had to transfer the money and deposit the check, she said it was because " my XXXX account isn't working. '' On XX/XX/XXXX, I received a check by email from XXXX XXXX ( the client ) for {$1800.00}. Once I deposited the check in my account, I thought the money in my account was secured, so I transferred {$1200.00} to a lady called XXXX XXXX, supposedly XXXX 's friend. A few hours later, she messaged me saying her client wanted to have another portrait of me for {$1000.00}. I proceeded to tell her I only wanted one painting done because transferring the money was too complicated. The next day I got an email from my bank saying the check was returned. I messaged XXXX but got no reply, and she deleted her account. She clearly knew what she was doing by taking advantage of my trust and manipulating me into sending her the money. When I checked my account, I had only {$110.00} left in my account, and I couldn't breathe. I didn't understand how my account balance went from {$2600.00} to {$110.00} within a couple of days. On XX/XX/XXXX, I immediately called the bank and was able to talk to a lady at Wells Fargo. I explained to her everything that happened, and she filed a claim to the Wells Fargo XXXX department and told me they would be investigating and asking me more questions within five business days. I also do not know if I can get any of my money back, and it terrifies me. Not only was I a victim of fraud I was also charged {$15.00} for a purchase I never made, so they had to cancel my account, and I am waiting to receive a new debit card. On XX/XX/XXXX, I went to the police station to try and file a claim that I was a victim of fraud however, the police officer told me, " since the fraud happened online, we can't do much about it, so you need to report to the FBI, and I am sorry this happened to you, but you are not alone. ''
Frequently Asked Questions
What is Complaint #5948298 about?
Complaint #5948298 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-09-04T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.