Checking or savings account -- Managing an account -- Complaint #5947021
Complaint Overview
Complaint ID: 5947021
Company: Charles Schwab Corporation, The
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: New Jersey
ZIP Code: 07740
Date Received: 2022-09-03T12:00:00-05:00
Date Sent to Company: 2022-09-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Yesterday on XX/XX/XXXX I deposited a check through the XXXX app. I then tried to transfer a portion of said check to another bank, as it was made available for me to transfer. A few hours later I try to log in and it says my account is locked due to security reasons. I call and they explain to me that my account was locked due to an investigation by the fraud department. I've read online and from friends that these reviews can take anywhere from 30-90 days. I can not wait that long. I am a XXXX XXXX XXXX, I have bills I need to pay and don't have the ability to do so without accessing my funds. No rep has been able to put me in touch with the fraud department as they are not able to be reached over the phone. 3 emails have left no answer. This is money I need to access to pay my bills.
Frequently Asked Questions
What is Complaint #5947021 about?
Complaint #5947021 was filed against Charles Schwab Corporation, The regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-09-03T12:00:00-05:00.
How did Charles Schwab Corporation, The respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Charles Schwab Corporation, The?
Yes, visit the Charles Schwab Corporation, The company profile at readthecomplaint.com/company/charles-schwab-corporation-the to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.