Credit card or prepaid card -- Getting a credit card -- Complaint #5946912
Complaint Overview
Complaint ID: 5946912
Company: Chime Financial INC
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Sent card you never applied for
State: Ohio
ZIP Code: 45429
Date Received: 2022-09-03T12:00:00-05:00
Date Sent to Company: 2022-09-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Called Chime debit Visa customer service after receiving debit Visa card in my name that I never applied for. SPOKE TO GENTLEMAN WHO WOULD NOT GIVE ME ANY INFORMATION AS TO WHY I RECEIVED THIS DEBIT VISA CARD IN MAIL ON THURSDAY XX/XX/2022. I WAS ON THE PHONE WITH HIM AND WAS ASKED TO GIVE HIM THE LAST 4 DIGITS OF MY SOCIAL SECURITY NUMBER AND MY E-MAIL ADDRESS. I TOLD HIM SINCE I HAVE RECEIVED THE DEBIT CARD IN MY NAME, AN ACCOUNT NUMBER, AND EXPERATION DATE, THEY SHOULD ALREADY HAVE THAT INFORMATION. HE EXPLAINED HE WAS NOT AUTHORIZED TO GIVE BACK TO ME ANY INFO WITHOUT MY E-MAIL ADDRESS AS THIS WAS THE ONLY WAY TO RECTIFY THIS PROBLEM. I ASKED FOR HIS SUPERVISOR AND HE SAID HE DID NOT HAVE ONE. I TOLD HIM EVERYONE HAS A SUPERVISOR AND I WANTED TO TALK TO HIM ABOUT THE SITUATION. HE AGAIN SAID HE DID NOT HAVE ONE AND THE ONLY WAY TO INVESTIGATE THIS WAS BY E-MAIL. AFTER SPEAKING WITH HIM 25 MINUTES I FINALLY TOLD HIM THAT HE WOULD BE HEARING FROM ME ANOTHER TIME AND IF I FIND I AM A VICTIM OF IDENTITY THEFT HIS COMPANY WILL BE HELD RESPONSIBLE. THE TOLL FREE NUMBER I USED WAS : XXXX. THANK YOU.
Frequently Asked Questions
What is Complaint #5946912 about?
Complaint #5946912 was filed against Chime Financial INC regarding Credit card or prepaid card specifically about Getting a credit card. It was received by the CFPB on 2022-09-03T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.