Mortgage -- Trouble during payment process -- Complaint #5943998
Complaint Overview
Complaint ID: 5943998
Company: Truist Financial Corporation
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: North Carolina
ZIP Code: 275XX
Date Received: 2022-09-02T12:00:00-05:00
Date Sent to Company: 2022-09-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened my loan XX/XX/2017 with BBT and never had any issues until this merger with SunTrust. They have been posting my payments that are supposed to go to payments all to principle. I have to asked repeatedly when I make a payment to apply the money you payments and any overages to principle. However this is not getting done. I am showing past due because of how they have misapplying my payments. I pay twice a month with extra money. I should be ahead not behind. They say they will fix the issue but nothing is getting done. Also, I used to be able to have my payment paid by my bank with out a paper check now since merger they only accept a paper check. I was on the phone again this morning for over 2 hours the call was disconnected and no one called back. I was speaking with a XXXX and and she was trying to help but the call was disconnected and didn't receive a call by back.
Frequently Asked Questions
What is Complaint #5943998 about?
Complaint #5943998 was filed against Truist Financial Corporation regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-09-02T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.