Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #5937227
Complaint Overview
Complaint ID: 5937227
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Florida
ZIP Code: XXXXX
Date Received: 2022-08-31T12:00:00-05:00
Date Sent to Company: 2022-08-31T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/2022, I ordered a XXXX XXXX from XXXX website using my PayPalXXXX account for payment. Payment was made by PayPal to XXXX on the XXXX of XXXX. I have sent emails to the XXXX company and PayPalXXXX to indicate that I had not received the item, or even the shipment status, and was cancelling the order. PayPal responded that they would not refund me the payment and that I had to deal with the merchant. No response has been received from XXXX to date, XX/XX/2022.
Frequently Asked Questions
What is Complaint #5937227 about?
Complaint #5937227 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2022-08-31T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.