Student loan -- Struggling to repay your loan -- Complaint #5936695
Complaint Overview
Complaint ID: 5936695
Company: Navient Solutions, LLC.
Product: Student loan
Sub-Product: Private student loan
Issue: Struggling to repay your loan
Sub-Issue: Can't temporarily delay making payments
State: Pennsylvania
ZIP Code: 15001
Date Received: 2022-08-31T12:00:00-05:00
Date Sent to Company: 2022-08-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I have 4 private student loans with Navient. They are so extremely difficult to deal with. I have lost income with the economy being so bad. I am trying to save every penny to pay my mortgage, and I don't have enough money to pay my private student loans also. I called them, they do not have an forbearance options for me. Since rates have increased the last time I spoke with a different woman and they said that they could sign me up for the interest rate reduction program HOWEVER, since rates have increased it would have only increased my payment from the Interest rate reduction program payment that I was already on of $ XXXX.a month. Now the program expired and I am not on a program at all and my payment is over {$800.00} a month. They just took the {$800.00} out of my account when I NEVER authorized them to do that and my bank bounced the check because there was no money in the account. I had only ever authorized the {$320.00} payments until the end of the program and it ended last month. I got one of these loans almost 20 years ago. The interest rate is over 13 %!! I DID NOT even take this loan out. The school I was attending XXXX XXXX University ( XXXX XXXX ) had me sign a paper they said that they were going to get me grants. They NEVER said anything about this student loan. I would have NEVER obtained a 13 % interest rate! it was not until I quit that school and then I found out I owed money. I have been paying this student loan since XXXX. I still owe more now than the loan was ever originally taken out for. If you look at my loan paperwork my rates are at 13.875 %, 11.25 %, 11.25 %, and 9.25 %. AND it shows that my rates are VARIABLE. If this is not an example of predentary lending I DO NOT KNOW WHAT IS. I owe them {$92000.00} And I have already been paying them since XXXX!!!! I attached the complete loan history of just 1 of my loans with Navient.
Frequently Asked Questions
What is Complaint #5936695 about?
Complaint #5936695 was filed against Navient Solutions, LLC. regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2022-08-31T12:00:00-05:00.
How did Navient Solutions, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Navient Solutions, LLC.?
Yes, visit the Navient Solutions, LLC. company profile at readthecomplaint.com/company/navient-solutions-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.