Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #5936531
Complaint Overview
Complaint ID: 5936531
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Michigan
ZIP Code: 48207
Date Received: 2022-08-31T12:00:00-05:00
Date Sent to Company: 2022-08-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My landlord uses Cash App, but I dont generally use this app. The landlord paid me {$50.00} for an air conditioning unit, via Cash App. I tried to withdraw the funds to my linked bank account, but the withdrawal would not work. When I contacted Cash App customer service, I was told that the debit card through my bank is not supported and that I should use a different debit card ( though prepaid debit cards are not supported ). I told them I dont have a different debit card, and the customer support said I am unable to manually override this, please link a different XXXX XXXX or XXXX debit card. Again, I dont have a different debit card. They said I can assure you this is the best course of action. They gave me no information to access the funds. I need to withdraw them, and can not access them.
Frequently Asked Questions
What is Complaint #5936531 about?
Complaint #5936531 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2022-08-31T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.