Credit card or prepaid card -- Problem with a purchase or transfer -- Complaint #5936492
Complaint Overview
Complaint ID: 5936492
Company: Block, INC.
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: New York
ZIP Code: 136XX
Date Received: 2022-08-31T12:00:00-05:00
Date Sent to Company: 2022-08-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Since the beginning of the month of XXXX my internet service has been laggy, buffering, or not connecting at all which still continued to occur after making a payment to my internet company using my CashApp prepaid card. As a result I disputed that payment and explained to CashApp why Im filing a dispute however they provided no information where I can submit actual proof like screenshots to show my side but instead they heard one word from the internet company and immediately took their side. Not fair and also not legal for this type of issue. Attached youll see an email from the FCC way back in XX/XX/XXXX when I originally submitted my complaint about my horrible internet service
Frequently Asked Questions
What is Complaint #5936492 about?
Complaint #5936492 was filed against Block, INC. regarding Credit card or prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2022-08-31T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.