Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5932359
Complaint Overview
Complaint ID: 5932359
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Texas
ZIP Code: 75023
Date Received: 2022-08-30T12:00:00-05:00
Date Sent to Company: 2022-08-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On 3 different occasions during the past 8 months, I have mailed, faxed, and delivered in person documents showing me as Power Of Attorney for my XXXX XXXX XXXX mother so that I can have access to this credit card account. This account had fraudulent charges made to it late XXXX and they were promptly reported. Because I chose to wait until I got a full account of the transactions on this credit card before paying, Wells Fargo has sent negative indicators to Credit Bureaus which has resulted in her only other credit card through another issuer to be cancelled. This is the only way we have to taking care of her and providing her daily essentials. They have not been cooperative or communicative as far as confirming they have the documents or asking any questions they may have to resolve the issue. The bank segment of Wells Fargo had no issue adding me as POA. In fact they faxed all the documents over to the credit card division and received confirmation that they received back in XX/XX/XXXX. My mother has had a Wells Fargo checking account for over 50 years.
Frequently Asked Questions
What is Complaint #5932359 about?
Complaint #5932359 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-08-30T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.