Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #5932210
Complaint Overview
Complaint ID: 5932210
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Illinois
ZIP Code: 60452
Date Received: 2022-08-30T12:00:00-05:00
Date Sent to Company: 2022-08-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022, I contacted Cash app, also XXXX XXXX, about a fraudulent transaction that was made in the amount of {$100.00} to XXXX. It was a payment I made for a product I never received. Cash App, also XXXX XXXX, refused to investigate it, stating that the payment was automatic and could not be reversed. However, pursuant to Federal Deposit Insurance Act, my account is insured {$250000.00}, per depositor, per insured bank, for each account ownership covered. Cash App, also XXXX XXXX, have denied me the right to investigate fraud related to my account according to the FDIC.
Frequently Asked Questions
What is Complaint #5932210 about?
Complaint #5932210 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2022-08-30T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.