Money transfer, virtual currency, or money service -- Other service problem -- Complaint #5929733
Complaint Overview
Complaint ID: 5929733
Company: Bam Management US Holdings INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other service problem
State: Texas
ZIP Code: 75024
Date Received: 2022-08-29T12:00:00-05:00
Date Sent to Company: 2022-08-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX I opened an account with Binance.US they collected my personal data including SSN. I found they do not operate in state of Texas. I tried to delete my account but found no option to delete my account from web site https : //www.binance.us/en I contacted customer support to delete my account XX/XX/XXXX. support ticket # XXXX. Today XX/XX/XXXX account still not deleted. Company operates under XXXX ID : XXXX Problems with company : 1. Company do not respond to customer requests from web site 2. Company support chat takes hours to respond to the question " delete my account '' suggesting to create ticket ( which I already created ) 3. Company does not have customer support phone number available therefore no opportunity to contact it and delete customer sensitive personal account and data ( dob, address, phones, ssn ) -- - Financial companies with no support to request can cause harm to potential customers due to delays or inability to satisfy responses to customers requests could be causing significant financial losses and should not be allowed to operate in US.
Frequently Asked Questions
What is Complaint #5929733 about?
Complaint #5929733 was filed against Bam Management US Holdings INC. regarding Money transfer, virtual currency, or money service specifically about Other service problem. It was received by the CFPB on 2022-08-29T12:00:00-05:00.
How did Bam Management US Holdings INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bam Management US Holdings INC.?
Yes, visit the Bam Management US Holdings INC. company profile at readthecomplaint.com/company/bam-management-us-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.