Mortgage -- Struggling to pay mortgage -- Complaint #5928929
Complaint Overview
Complaint ID: 5928929
Company: Broker Solutions, INC.
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Struggling to pay mortgage
State: Illinois
ZIP Code: 62221
Date Received: 2022-08-29T12:00:00-05:00
Date Sent to Company: 2022-08-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Towards the end of XXXX 2021 I was out of work for 2 months and got behind in my mortgage payments. By XXXX I was 3 months behind, I then contacted the mortgage company and requested their home assistance program. I submitted all the requested info and a couple weeks later was told that because I failed to send in all the info that the case was closed. I called them and talked to at least 4 people who told me different things were needed. By XXXX I submitted a complaint to XXXX because I was constantly getting the runaround and being told that all info was not sent even though I had proof that I did. After complaining to XXXX the mortgage company got back to me and said that they would check into it immediately, I then received a call from the Manager XXXX XXXX stating that she didn't understand why this was taking so long, that they had received all the proper documents and that I should be hearing from them by the beginning of XXXX. It is now the end of XXXX, I am further behind in my mortgage and I've heard nothing from the company ( New American Funding ) still. Since I decided to go with this XXXX it has been a constant struggle, getting approved, feeling extremely discriminated against and asked to do things that frankly no one I knew had ever had to do ( for instance proving where all my funds come from ) Please Help.
Frequently Asked Questions
What is Complaint #5928929 about?
Complaint #5928929 was filed against Broker Solutions, INC. regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2022-08-29T12:00:00-05:00.
How did Broker Solutions, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Broker Solutions, INC.?
Yes, visit the Broker Solutions, INC. company profile at readthecomplaint.com/company/broker-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.