Checking or savings account -- Managing an account -- Complaint #5928520
Complaint Overview
Complaint ID: 5928520
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: Arizona
ZIP Code: 85204
Date Received: 2022-08-29T12:00:00-05:00
Date Sent to Company: 2022-08-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Im not receiving the reset email so I cant change my password Im locked out of my account they also canceled my debit card, this is going on XXXX days and its not fixed. A password is something that should be an easy fix and this is ridiculous, I also noticed my balance was around {$800.00} then went down to {$500.00} -and I have no idea why. They are saying I spent the money and I didnt. I received XXXX text messages from saying I made a change and it wasnt from me. I dont have access to my money and they cant reset a simple password.
Frequently Asked Questions
What is Complaint #5928520 about?
Complaint #5928520 was filed against Chime Financial INC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-08-29T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.