Credit card or prepaid card -- Problem when making payments -- Complaint #5928502
Complaint Overview
Complaint ID: 5928502
Company: Mufg Americas Holdings Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: California
ZIP Code: 900XX
Date Received: 2022-08-29T12:00:00-05:00
Date Sent to Company: 2022-08-31T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
How did this happen? Let me start on XX/XX/2022. On that date, I called the credit card payment phone number to make a payment on the XXXX card during which I received a payment confirmation number : XXXX. On XX/XX/2022, I called the payment center again to make a payment on the XXXX card. This time I was transferred to a male agent and told him that I was making a payment of {$120.00} on card ending in XXXX whose due date was XX/XX/2022. The agent processed the payment but I did not receive a confirmation number as before. I ended the call believing my payment had been properly made. On XX/XX/2022, I received a letter the Collections Department claiming that my account XXXX was past due. I had had not looked at my new statement at that time so I was unaware of the discrepancy. My statement for the XXXX card showed that the {$120.00} payment was placed on that card and not on the XXXX card as I had instructed the agent to do. I called the Online Service Center that day and talked to a female agent and explained what had happened to my account and requested that she correct the incompetence of the previous agent. She told me that she could not correct the error but that she would notify the appropriate department about the mix-up. To this date, I have heard nothing about correcting the mistake which I believe should be very simple to do.
Frequently Asked Questions
What is Complaint #5928502 about?
Complaint #5928502 was filed against Mufg Americas Holdings Corporation regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2022-08-29T12:00:00-05:00.
How did Mufg Americas Holdings Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Mufg Americas Holdings Corporation?
Yes, visit the Mufg Americas Holdings Corporation company profile at readthecomplaint.com/company/mufg-americas-holdings-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.