Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5928412
Complaint Overview
Complaint ID: 5928412
Company: Yamaha Motor Finance Corporation USA
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: South Carolina
ZIP Code: XXXXX
Date Received: 2022-08-29T12:00:00-05:00
Date Sent to Company: 2022-09-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XX/XX/XXXX we financed a golf cart through Yamaha Financial Services. Initially the financing was strictly in my name ( XXXX XXXX ) but the Company requested that my wife cosign the loan ( XXXX XXXX ). This transaction was handled through the issuance of a Yamaha Financial credit card. The first card ending in XXXX was issued and we made our initial payment of {$250.00} on that card. With the addition of my wife they reissued a new card ending in XXXX and all subsequent payments have been made on that card. On XX/XX/XXXX I contacted the Company and asked that my payment of {$250.00} which showed as an outstanding credit balance on the XXXX card be returned to me. I followed up with calls on XX/XX/XXXX, XX/XX/XXXX, XXXX and finally on XX/XX/XXXX. Each time I was told the matter had been referred to their accounting back office and I should expect a check within 30 days. As of this morning XX/XX/XXXX I am still not in receipt of my refund.
Frequently Asked Questions
What is Complaint #5928412 about?
Complaint #5928412 was filed against Yamaha Motor Finance Corporation USA regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-08-29T12:00:00-05:00.
How did Yamaha Motor Finance Corporation USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Yamaha Motor Finance Corporation USA?
Yes, visit the Yamaha Motor Finance Corporation USA company profile at readthecomplaint.com/company/yamaha-motor-finance-corporation-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.