Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #5925562
Complaint Overview
Complaint ID: 5925562
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: California
ZIP Code: 95134
Date Received: 2022-08-28T12:00:00-05:00
Date Sent to Company: 2022-08-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022 several unauthorized transactions were made on line using my cash app card numbers totaling {$500.00} I reached out to cash app to stop payment because they were not made by me I was told I had to wait for each transaction to go clear before I could dispute them. So I waiting and I disputed all of the unauthorized transactions. Since then there has been a lot of back and forth with cash app. Now they say my dispute was denied and they will not refund my money. I don't know why they are refusing to return my money it's clear all transactions are fraud they were all made to the same company within minutes of each other. There are more that didn't go thru as well because I had no more money in my account. They drained all I had.
Frequently Asked Questions
What is Complaint #5925562 about?
Complaint #5925562 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2022-08-28T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.