Mortgage -- Trouble during payment process -- Complaint #5924383
Complaint Overview
Complaint ID: 5924383
Company: Ocwen Financial Corporation
Product: Mortgage
Sub-Product: Other type of mortgage
Issue: Trouble during payment process
State: Illinois
ZIP Code: 60651
Date Received: 2022-08-28T12:00:00-05:00
Date Sent to Company: 2022-08-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Hi, XXXX passed away in 2014, submitted documentation of what was requested The deed states that is is joint tendency and the mortgage company does not want to accept me name as the owner, but I, XXXX XXXX, wife of deceased spouse name is also listed on the Deed. They are asking that I sign a family transfer packet, but why would I need to sign that, when my name is already on the Deed. The mortgage company is still sending mail to the Estate of XXXX XXXX, when in fact it should now come to me. I have been waiting for 7 years to get this matter resolved and an overage escrow check is being held up because it was in the estate of XXXX XXXX and they will not issue the check in my name. I would really like to get this matter resolved ASAP. Mortgage Company is XXXX/PHH.
Frequently Asked Questions
What is Complaint #5924383 about?
Complaint #5924383 was filed against Ocwen Financial Corporation regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-08-28T12:00:00-05:00.
How did Ocwen Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Ocwen Financial Corporation?
Yes, visit the Ocwen Financial Corporation company profile at readthecomplaint.com/company/ocwen-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.