Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #5923162
Complaint Overview
Complaint ID: 5923162
Company: Truist Financial Corporation
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Money was not available when promised
State: North Carolina
ZIP Code: 282XX
Date Received: 2022-08-27T12:00:00-05:00
Date Sent to Company: 2022-08-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I attempted to make a XXXX transfer as a deposit for a rental and contract I signed. I entered the information as required and processed the transfer and was provided a message via my email from Truist Bank that there was a hold on the transaction. I have sent money before without a hold and while this is a new transfer I needed this to go through timely. In an email from Truist about the hold received the same day it said the following : Recipient : Rich Amount : {$1000.00} Date sent : XXXX XXXX Memo : Deposit for unit XXXX Payment ID : XXXX If you have any questions about this transaction, please call us XXXX at XXXX ( XXXX ) for assistance. I called the number referenced above and was put into their automated system, when I attempted to try to speak with an agent at approximately XXXX a recorded message said it as outside of bank hours- although the message in the email said to call with questions XXXX. Also there was no automated option on a transfer. This is not the first issue I've had with Truist and their vey poor service which has now created problems for me trying to access and make a payment for a rental. At this point I do not know when this will be resolved and whether or not I will lose the rental I'm trying to secure because Truist has not processed my request and there is apparently no one to even speak to until Monday.
Frequently Asked Questions
What is Complaint #5923162 about?
Complaint #5923162 was filed against Truist Financial Corporation regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2022-08-27T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.