Student loan -- Dealing with your lender or servicer -- Complaint #5922778
Complaint Overview
Complaint ID: 5922778
Company: Navient Solutions, LLC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: South Carolina
ZIP Code: 296XX
Date Received: 2022-08-28T12:00:00-05:00
Date Sent to Company: 2022-08-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I have a ffelp loan through Navient whom it states is Navient federal loan trust implying this is a federal loan under a federal trust. They talked me into forbearance for a year from XXXX to XXXX. They used sales tactics to allow for this forbearance and they have been sued by 38 states for such business tactics. The loan was originally under sallie Mae and unbeknownst to me was them privatized by Navient. This XXXX will be 20 years paying on this loan and I feel deceived thinking this was a federal loan, it was ok way back then to not make payments while interest accrued and I was talked into a 30 year loan like it was a great plan. Now Im reading that this type of loan will not be part of Bidens plan to forgive {$10000.00}. What options do I have?
Frequently Asked Questions
What is Complaint #5922778 about?
Complaint #5922778 was filed against Navient Solutions, LLC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2022-08-28T12:00:00-05:00.
How did Navient Solutions, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Navient Solutions, LLC.?
Yes, visit the Navient Solutions, LLC. company profile at readthecomplaint.com/company/navient-solutions-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.