Student loan -- Getting a loan -- Complaint #5921523
Complaint Overview
Complaint ID: 5921523
Company: Navient Solutions, LLC.
Product: Student loan
Sub-Product: Private student loan
Issue: Getting a loan
Sub-Issue: Confusing or misleading advertising
State: California
ZIP Code: 93420
Date Received: 2022-08-26T12:00:00-05:00
Date Sent to Company: 2022-08-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
In XXXX I decided to attempt to go to school and per-sue a degree in a field that I was working in. I was never informed about the actual cost during any of this time. In that I didnt have any experience to compare this process to, I was only sent paperwork to sign to stay enrolled. This was online, through XXXX XXXX University, and the lender was Sallie Mae. I was never sent any sort of documentation regarding the cost, wether by semester, quarter or annual. .as I recall, I was contacted at work on a variety of occasions that I needed additional funding to continue. But never a specific cost. No documentation, only signature pages. I still have never received any such documents. At some point Sallie Mae sold accounts to Navient. In XXXX I was placed on XXXX XXXXXXXX and could no longer work, and I am still in the same physical condition. I was able to have a large portion of the loans, that I was shocked at the balance, excused. I am receiving SSI income and still attempting to pay the balance of the private loans, those i never was informed about. At this point, the interest on one loan is over 10 %. I dont see an end. The fast talking people that would call, and basically threaten me, with cutting access to the classes, just sign this form..
Frequently Asked Questions
What is Complaint #5921523 about?
Complaint #5921523 was filed against Navient Solutions, LLC. regarding Student loan specifically about Getting a loan. It was received by the CFPB on 2022-08-26T12:00:00-05:00.
How did Navient Solutions, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Navient Solutions, LLC.?
Yes, visit the Navient Solutions, LLC. company profile at readthecomplaint.com/company/navient-solutions-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.