Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #5920451
Complaint Overview
Complaint ID: 5920451
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: California
ZIP Code: 90019
Date Received: 2022-08-26T12:00:00-05:00
Date Sent to Company: 2022-08-26T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a checking account with wells Fargo. Due to my XXXX being stolen, several XXXX transactions went thru for the amount {$580.00}. I disputed the transactions on XX/XX/XXXX. Due to other fraudulent activity i was told to file a separate claim for the XXXX transactions which i did on XX/XX/XXXX and was given the provisional credit. On XX/XX/XXXX i got a letter stating that the investigation was completed and that the provisional credit will be reversed since they say the XXXX transactions where approved by me, which is untrue. The claim # i have with wells fargo is # XXXX. I did not make the transactions it was just by a push of a button on my stolen XXXX and if wells fargo honored the other fraudulent transactions totaling {$9700.00} ( claim # XXXX ) they should honor this as well. I previously opened a CFPB complaint ( XXXX ) that was closed because Wells Fargo said the information was sent to the wrong department. This seemed to be a way of avoiding the dispute. I mailed them another dispute including a copy of the police report ( XXXX ), which was certified and delivered a week ago, and they still have not acknowledged receipt or reopened my case and overturned the decision.
Frequently Asked Questions
What is Complaint #5920451 about?
Complaint #5920451 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2022-08-26T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.