Credit card or prepaid card -- Problem when making payments -- Complaint #5918067
Complaint Overview
Complaint ID: 5918067
Company: Truist Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Virginia
ZIP Code: 22030
Date Received: 2022-08-25T12:00:00-05:00
Date Sent to Company: 2022-08-25T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a credit card with Truist. I made the payment by mail and on XX/XX/2022, they took the payment, {$4800.00}, out of my bank account. It is now XX/XX/2022 and the online Truist account doesn't show credit for this payment. I called. The clerk could find no record of this payment. She said I had to go to a branch. Please force them to give me credit for the money they already took and stop charging me interest on what I've already paid. Thank you.
Frequently Asked Questions
What is Complaint #5918067 about?
Complaint #5918067 was filed against Truist Financial Corporation regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2022-08-25T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.