Mortgage -- Trouble during payment process -- Complaint #5917108
Complaint Overview
Complaint ID: 5917108
Company: Pentagon Federal Credit Union
Product: Mortgage
Sub-Product: VA mortgage
Issue: Trouble during payment process
State: Rhode Island
ZIP Code: 02860
Date Received: 2022-08-25T12:00:00-05:00
Date Sent to Company: 2022-08-25T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Pentagon Federal Credit Union : Mortage Loan # XXXX XXXX XXXX XXXX # XXXX Manager : XXXX XXXX XXXX # XXXX The week of XX/XX/XXXX I applied for a VA Loan ith PenFed. I went through their process and although their loan officer XXXX XXXX was very slow to everything my realtor and myself were trying to acomplish he would only respond 1-2 times per week. Buying a home is very fast paced and XXXX did not do anything ti alleviate these issues. I continued through the process and ultimate paid {$2000.00} is earnest money, and a further {$450.00} for home inspection. The loan was ultimately denied with no warning. I would login into the portal and everything seemed fine. It hadn't gone to underwriting. Middle of XXXX : We have a deadline of XX/XX/XXXX. I called in to see what else I needed to complete. There was not. In fact no one had reviewed any of the documents that I had uploaded the week previously. I called in and a young lady informed me that i was denied and couldn't tell me why. She told me they cold not do seller credits/concessions EVEN though XXXX told my realtor we could. So far I am out {$2400.00} during this process. {$2000.00} in earnest money. {$450.00} home inspection. {$85.00} Home Inspection Annd time wasted. I escalated this situation to XXXX ' manager, XXXX XXXX XXXX # XXXX. he informed that he would return the {$450.00} for the home inspection. This afternoon, I emailed XXXX for an update. he informed me that the {$450.00} home inspection reimbursement funds could not be returned at is AN OPTIONAL FEE!! Please see the attached document : A PenFed checklist where nothing in there says OPTIONAL. I would not have spent my own money anywhere. No where in their doouments did it say anything was optional. The lanaguage in teh document states : Property-XXXX XXXXXXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX Provide a borrower signed clear termite inspection report and invoice dated within 90 days from closing
Frequently Asked Questions
What is Complaint #5917108 about?
Complaint #5917108 was filed against Pentagon Federal Credit Union regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-08-25T12:00:00-05:00.
How did Pentagon Federal Credit Union respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Pentagon Federal Credit Union?
Yes, visit the Pentagon Federal Credit Union company profile at readthecomplaint.com/company/pentagon-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.